A little about Terra Thread
TERRA THREAD is an ethical and sustainable bag brand that has a positive impact from “farms to your arms”. Terra Thread backpacks and bags are created for conscious consumers, corporations, and NGOs who are looking to make a positive impact on the world with their purchases. All Terra Thread products are made of Fairtrade Organic cotton and manufactured at a Fair Trade Certified Factory. Terra Thread believes in giving back, which is why we support Feeding America's campaign to end hunger in the US.
You can learn more about Terra Thread HERE.
What are Terra Thread products made of?
Terra Thread products are made of 100% organic cotton canvas.
Are Terra Thread products vegan?
Our products are 100% vegan- they do not contain any animal By-products.
Are Terra Thread products waterproof?
Our products are made with 100% Organic Cotton Canvas, and they are not waterproof. We are still in search of eco-friendly water-resistant material, hopefully we will find it soon.
Do you offer any discount or have rewards program?
Currently, we do not offer discounts or rewards. However, you can enjoy free shipping on all orders.
I would like to be your affiliate, where can I sign up?
Terra Thread is on a mission to have a positive impact on the world, and you can be a part of it! Our affiliate program is supported by ShareASale. More information is available onTHIS PAGE.
Here are Terra Thread products made?
Terra Thread products are designed in California and ethically made in India.
I have more questions, how do I contact you?
We would love to hear from you. You can contact us using the contact form availableHERE.
Where do you ship?
At the moment, we only ship within the US and you can enjoy free shipping.
For larger wholesale and corporate orders, contact us for shipping rates.
Can I cancel or changes my shipping address?
If the order has not yet been fulfilled, we may be able cancel your order. Please reach out to us at firstname.lastname@example.org and we will do our best to help.
How often do you fulfill the orders?
All the orders placed during business days will ship within 12-48 hours. Orders placed after 11 am on weekdays and during the weekends will ship on the next business day. Once shipped, your order will be delivered in 3-7 days.
How will my order be delivered?
NO BUBBLE WRAP. NO STYROFOAM. NO PLASTIC. NO UNNECESSARY PACKAGING.
Our products are delivered to you free of plastic and unnecessary packaging. This may lead to natural traces of their package-free journey, like marks and folds.
What is your return or refund policy?
Our policy is very straightforward. If you are not satisfied with your purchase, simply return the product(s) to us. Kindly note that Terra Thread does not cover return shipping costs. You can find information on return and refund HERE.
How do I clean my Terra Thread product(s)?
We recommend spot cleaning with a soft damp cloth and let air-dry.
If you would like to machine wash:
-Machine wash with cold water
-Line dry or tumble dry low
-Do not dry clean
Wholesale - Resell - Corporate Gifts
I have a shop & want to carry your products - where can I find more information?
We are so happy to hear that you would like to carry Terra Thread products! Contact us using the form available HERE.
Do you sell wholesale to other resllers?
Yes. We sell wholesale to not only Retail Stores, but also Online Stores, and Promotional Products Distributors. For more information Click HERE.
Do you sell Terra Thread for Corporate Gifting?
Yes. We have several ways we can help. Please Contact Us HERE.
Do you allow co-branding?
Yes, we do! For larger orders we can help with that, as well as co-branding being available through any of our Promotional Products distributors. Contact Us HERE and we can help.