Terra Thread Return Policy
Information on TERRA THREAD Returns & Refunds
Unused products in new condition (clean, with hang tags attached) may be returned within 14 days (postmarked) from the date you received the order. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a week after we have received the returned product. Please include your order number or your return/refund will be delayed.
Kindly note: We do not cover return shipping.
No refund will be issued for orders postmarked for return after fourteen days.
Our apparel is on FINAL sale, returns and exchanges will not be accepted on our apparel (t-shirts and hoodies).
Once you've sent the item to us, please email email@example.com with your order number, the tracking number for the returned item and the reason for the return.
Returns add to climate-warming carbon emissions, that’s why we encourage our customers to shop conscientiously no matter where or what they are purchasing. As the online shopping trend has increased, the average return rate has increased; according to a survey by the National Retail Federation, retail returns jumped to an average of 16.6% in 2021 versus 10.6% in 2020.
“People need to be aware that there are environmental consequences of sending back their returns. You know, they don’t just go into thin air and disappear,” says Sharon Cullinane, a professor at the University of Gothenburg in Sweden.
Let us change our wasteful habits. Be intentional with your purchases.