RETURN POLICY

Information On TERRA THREAD Returns & Refunds

Unused products in new condition (clean, with hang tags attached) may be returned within 10 days from the date you received the order. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a week after we have received the returned product. Please include your order number or your return/refund will be delayed.

Kindly note: We do not cover return shipping.
No refund will be issued for orders returned after ten days

Returns add to climate-warming carbon emissions, that’s why we encourage our customers to shop conscientiously no matter where or what they are purchasing. As the online shopping trend has increased, the average return rate has increased; according to a survey by the National Retail Federation, retail returns jumped to an average of 16.6% in 2021 versus 10.6% in 2020. 

“People need to be aware that there are environmental consequences of sending back their returns. You know, they don’t just go into thin air and disappear,” says Sharon Cullinane, a professor at the University of Gothenburg in Sweden. 

Let us change our wasteful habits. Be intentional with your purchases.  

Please ship your return item to:

Terra Thread
23392 Madero Road
Suite M
Mission Viejo, CA 92691

For any questions regarding returns, please contact us at terrathread@terrathread.com.